Helpfeel Inc. (the "Company") sets forth this Privacy Policy (the "Policy") with regard to the treatment of user information, including but not limited to personal information, in the course of the performance of service provided by the Company, as follows;
By using the Services, Users agree to the terms and conditions of the Policy. If Users do not agree to any of the terms and conditions in the Policy, they should stop using the Services.
The User Information that the Company may collect in the course of the Service is as follows, depending on the method of collection. The User may require the Company to discontinue the collection or use of the all or a part of the User Information by choosing the applicable setting as prescribed in the Service, and promptly upon such request the Company shall discontinue such collection or use in accordance with the rules prescribed by the Company. Certain User Information is necessary to be collected or used for providing the Service, and the Company shall discontinue such collection or use of the User Information only if the User withdraws from the Service pursuant to procedures determined by the Company.
The information to be provided by the User for or through the use of the Service may contain the following and more:
In some cases, the Company may outsource part of the payment operations to a collection agency, and if the payment method is a credit card, the credit card information entered by the User will be sent directly to the collection agency. The Company will not store and save the credit card information with the Company except for the last four digits of the credit card number and the expiration date in accordance with the Policy.
If the User permits the Service to associate with other services such as social networking services ("Outside Service") in relation to the User's use of the Service, the Company may collect the following information from the Outside Services in accordance with the conditions agreed by the User at the time of such permission:
The Company may collect information regarding access to or use of the Service, which includes the following.
The User can configure its browser to accept all cookies, reject all cookies, or notify them when a cookie is set. However, if the User rejects all cookies, the User may not be able to use the Services or may not be able to take full advantage of all offerings.
If the User respectively gives the consent, the Company may collect the following information from the device used by the User.
Specific purposes of use of the User Information for the provision of the Service are as follows:
The Company may combine User Information that the Company has with information that the Company obtains from Third Parties.
The Company’s affiliated parties may save cookies in the User's devices and thereby accumulate and use the User Information. For a list of the affiliated parties and their privacy policies, please see https://corp.helpfeel.com/ja/privacy-list.
The Services can be linked with external services using APIs, and when a User permits linkage with such external services, the Company may provide some User Information to such external services based on the contents agreed upon when the User permits such linkage. In addition, when using such external services, the User shall agree to and follow the terms of use and privacy policy of such external services. For a list of API providers and their privacy policies and terms of use, please click here.
The information collection modules are incorporated into the Service. Thus, the Company provides the User Information to the providers (including but not limited to those outside Japan) of such information collection modules. For a list of information collection modules and their privacy policies, please see https://corp.helpfeel.com/ja/privacy-list.
The Company shall not provide to any third party (including the same outside Japan) personal information contained in the User Information without the prior consent of the User, except where such provision is required due to any of the following circumstances:
When a User registers an account with the Service, the user ID or alias that the User is posting under may be visible to other Users. When the User provides content on any Services, the User has the ability to do so in a manner that may include Personal Information about themselves. However, the User will be responsible or liable for any damage or loss caused thereof and the Company will not be responsible or liable.
In the course of providing the Service, it may be necessary or appropriate for the Company to outsource the handling of Users' Personal Information to third parties, such as service providers, contractors, and carefully selected vendors, to the extent necessary to achieve the purposes of use specified in this Policy. In such cases, the Company will require the third party to sign a confidentiality agreement in accordance with this Policy and will restrict the third party's use or disclosure of the information obtained from the User to the third party.
The Company may amend this Policy as necessary. The Company may change the purpose of use of Personal Information from that set forth at the time of collection, to the extent that it is reasonably deemed to be related to the previous purpose of use; provided, however, that in the event of an amendment to this Policy that legally requires the consent thereto of the Users, this Policy after the amendment shall be applied only to the Users that have given the consent in the manner specified by the Company. In the event of any amendment to this Policy, the Company shall inform the effective time and content of the amended Policy by posting on the Website of the Company or other appropriate way, or notify the Users of the same. The Users are responsible for periodically checking the Website for changes to this Policy.
The Company takes reasonable precaution to protect the Personal Information that the Company collects from the Users, prospective users, and visitors.
When users submit Personal Information, that information is housed in a secure database with one or more cloud services providers.
To prevent unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate use of information, the Company has put in place physical, electronic, and managerial procedures to safeguard and secure the Personal Information the Company maintains. The Company uses industry-standard technology, such as firewalls, in an effort to protect the confidentiality of the Personal Information. Moreover, the Company encrypts the transmission of sensitive information to the Company (e.g., account passwords and payment-related identifiable information) via SSL (secured socket layer) protocol in the interest of heightened privacy protection and information integrity. The User’s account information is also password-protected. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.
In addition, only employees who need to know the information to perform their duties are granted access to Personal Information. The unauthorized access or use of such information by an employee is prohibited and constitutes grounds for disciplinary action. Additionally, the Company’s information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.
The Company may post a notice on the applicable websites if a security breach occurs. If this happens, the Users will need a web browser enabling them to view the applicable websites. The Company may also send an email to the Users at the email address the Users have provided to the Company in these circumstances.
If the Users do not want the Company to send email or postal mail about the Services, the Users can opt-out at the time of registration or information collection. If, at a later date, the Users wish to unsubscribe from email or postal mail, please make the request via the inquiry form on the corresponding Website. However, the Company reserves the right to send the Users important notices regarding their use of the Company’s paid Services. In this case, the User will not be given the opportunity to refuse to receive notices of the above matters.
Please be advised that the Website and Services may contain certain hyperlinks to other websites. Although these websites may have privacy policies, all of these websites and their privacy policies are independent of the Website and this Policy. The Company is not responsible for compliance with other websites’ privacy policies or data collection practices. The Users should review these privacy policies carefully before providing Personal Information to these websites.
Upon request from the User to disclose its Personal Information under the Personal Information Protection Act, the Company shall, without delay, disclose to the User such information (or, in the event of non-existence of such personal information, notify the User to that effect) after confirming that the request is made by the User itself, to the extent required to do so under the Personal Information Protection Act and other applicable laws and regulations. Please note that the User may be required to pay a fee (1,000 yen per disclosure) for disclosure of personal information.
If the Company is required pursuant to the provisions of the Personal Information Protection Act by the User to (i) correct the content of personal information due to the reason that such information is false, or (ii) suspend use of personal information due to the reason that such information is being handled beyond the scope of the purpose of the use previously made public, or has been collected in a fraudulent or otherwise illicit manner, then the Company shall, without delay after confirming that the request is made by the User itself, conduct an appropriate investigation and based upon the results thereof, correct the content or suspend the use of such personal information, and notify the party to that effect. In cases where the Company decides not to make such correction or suspension of the use, the Company shall notify the User to that effect. Should the Company not be obligated to correct, or suspend use of personal information under the Personal Information Protection Act and other applicable laws and regulations, this shall not apply.
In the event that the Company is required by the User to delete its personal information and has determined that it is necessary to accept such request, the Company shall, after confirming that the request is made by the User itself, delete such personal information and notify the party to that effect. Should the Company not be obligated to delete the personal information under the Personal Information Protection Act and other applicable laws and regulations, this shall not apply.
If the Users have registered an account on the Services, the User can edit the account information at any time or delete its account by visiting the applicable account deletion page.
While this Policy states the Company’s standards for maintenance of User Information and the Company will make reasonable efforts to meet them, the Company is not in a position to guarantee these standards. The Company disclaims any warranties or representations relating to maintenance or nondisclosure of any Personal Information collected from any Service.
Any suggestions, questions, complaints, or other inquiries on the handling of the User Information must be submitted through the inquiry form on this Website or through the respective Service’s inquiry form.
If the Users wish to request disclosure, correction, suspension of use, or deletion of its personal information as prescribed under this Policy, please submit the request using the inquiry form on this Website or through the respective Service’s inquiry form. The Company will take appropriate measures to respond to the request.
Helpfeel Inc. Customer Service
Kawamoto Bldg., 5th Floor
110-16 Goshohachiman-cho, Kamigyo-ku
Kyoto, 602-0023 Japan
Email: privacy@helpfeel.com
This Policy shall be executed in the Japanese language. Japanese shall be the governing language and any translation of this Policy into any other language is for convenience of reference only and shall not bind the parties hereto.
Prescribed on 09/14/2023
